{% extends 'base.html' %}{% block title %}Tickets{% endblock %}{% block content %}<div class="page-heading"><div><div class="eyebrow">SERVICE DELIVERY</div><h1>Tickets</h1><p class="muted">Track requests, repair work, and time spent.</p></div><a class="button primary" href="{{ url_for('ticket_new') }}">＋ New ticket</a></div><div class="filter-tabs"><a class="{% if not status %}selected{% endif %}" href="{{ url_for('tickets') }}">All tickets</a>{% for s in ['Open','In progress','Waiting','Closed'] %}<a class="{% if status == s %}selected{% endif %}" href="{{ url_for('tickets', status=s) }}">{{ s }}</a>{% endfor %}</div><div class="panel"><div class="table-wrap"><table><thead><tr><th>TICKET</th><th>CUSTOMER</th><th>TYPE</th><th>PRIORITY</th><th>STATUS</th><th>ASSIGNEE</th><th>TIME</th></tr></thead><tbody>{% for t in tickets %}<tr><td><a class="strong-link" href="{{ url_for('ticket_detail', ticket_id=t.id) }}">#{{ '%04d'|format(t.id) }} · {{ t.title }}</a><small class="cell-sub">{{ t.created_at.strftime('%b %-d, %Y') }}</small></td><td><a href="{{ url_for('customer_detail', customer_id=t.customer_id) }}">{{ t.customer.name }}</a></td><td>{{ t.category }}</td><td><span class="priority {{ t.priority|lower }}">● {{ t.priority }}</span></td><td><span class="badge {% if t.status == 'Closed' %}badge-gray{% elif t.status == 'In progress' %}badge-blue{% elif t.status == 'Waiting' %}badge-warn{% else %}badge-purple{% endif %}">{{ t.status }}</span></td><td>{{ t.assignee or '—' }}</td><td>{{ t.minutes_logged|duration }}</td></tr>{% else %}<tr><td colspan="7" class="empty-inline">No tickets found. Create a ticket to get started.</td></tr>{% endfor %}</tbody></table></div></div>{% endblock %}